Editor: Like many, I was also 鈥渙ut of service鈥� last weekend. I pay over $100 per month for the (basic) bundled Shaw services. For one and one-half days, that comes to five bucks.
The least Shaw could do is to give everybody affected a $5 break 鈥� and to establish a principle to do this in future.
I spoke to a Shaw customer representative, who at first did not seem to know about this outage. But after some checking that I was not faking it, I was offered a 鈥渂reak鈥� for a week, about $21.
This is much appreciated. All together now, call 604-629-8888 鈥� but remember, you may be put on hold for 15 minutes.
Jacob de Raa
